Defaced delivers parcels worldwide via Canada Post. All orders are processed within 1-5 working days. Defaced will not be held responsible for a delay in shipment caused by international customs issues or any other circumstances beyond the control of Defaced. The worth of goods will be publicly available on the package’s insert for tax reasons on all orders.

Shipping costs for each specific geographic area are calculated at checkout. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

By placing an order, customers establish a commercial relationship with Defaced and commit to accepting delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Defaced at the  customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

Defaced processes orders in Toronto, Canada from Monday to Friday. Defaced processes orders as soon as possible. Orders placed from Friday to Sunday, or holiday will be processed the following business day. Defaced ships all over the world via Canada Post. Defaced cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Defaced control.

Once shipped, arrival time of packages may vary from country to country.

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 20 working days. PayPal refunds will be refunded to the original account after the customer has sent the Defaced customer care team his bank coordinates or PayPal account.

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