For any reason, customers can return the order, entirely or partially. Defaced accepts exchanges or refund within 10 days from the receipt of the purchase. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered. The Defaced packaging must not be used as the external parcel for the shipment.
PO Box 635
Maple ON l6a 1s5
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to. In order to start the exchange or refund process, the customers can contact the Defaced customer care team via the contact page on the website. Stating the order number, the reason for return and whether it’s a request for a product exchange or a refund.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
We have made every effort to display the colours of our products that appear on Defaced as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of colour will be completely accurate.
Item/s that do not match Defaced return policy will not be taken into consideration and sent back to the customer at his own cost. Defaced reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for Defaced or involves the collection to one of the carrier’s branches. Defaced reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of Defaced. In these cases, Defaced can return the box to the sender at the original shipping address. In case Defaced accepts returns that were not authorized or not in compliance, Defaced can withhold the 10% of the value of the returned item from the refund.
Exchange shipping fees are paid by the customer and not Defaced.
When clients place orders online, credit details are forwarded and protected through Shopify which accepts Visa, Mastercard, American Express, PayPal, and Apple Pay. If funds are sufficient and data correctly inserted, the transaction will be automatically authorized. Customer will then receive an email with the order confirmation.
Payments, as well as refunds for shipments, are all invoiced in Canadian (CAD). When the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the cost charged at the time of processing. Credit cards will be debited in Canadian, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.
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